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SUNRISE BASIC TRAINING: LODGING SERIES
It's a New Day in Food Service Training!
The Sunrise Basic Training Lodging Series is a comprehensive six-tape video training package developed and priced for mid-market, economy, and budget hotels who seek to achieve a high level of service, quality, and productivity in their line-level staff. Developed with the input of corporate trainers, industry consultants, property managers, and line employees, the Sunrise Series presents scenes, characters, and content which reflect the challenges of a smaller hotel operation.
• Sunrise is Basic Training! The Sunrise Basic Training Lodging Series delivers the essential skills, knowledge, and attitudes that your hotel staff need in order to succeed on the job. No music videos, wacky characters, or complicated plot lines - just solid information delivered in a straightforward presentation style that supports your training goals.
• Sunrise is Flexible! The content within each program is delivered in short, focused segments, beginning and ending with easily-identified title screens. This allows for flexible yet targeted training: viewers can focus on a single procedure or topic at a time, while trainers can easily pause the tape after each segment for discussion and group activities. Trainers can also choose to cover as few or as many segments as their needs or schedules dictate, and scan to specific segments for review and reinforcement.
• Sunrise is a Complete Training Package! The six Sunrise tapes cover all functional areas to train your entire hotel staff. Included with each program is a Trainer's Guide with content overviews, discussion questions, group activities, and a ten-question "Quick Quiz" for simple assessment. The materials contained in the Trainer's Guide booklet can be easily expanded to 8 ½ " by 11" to create hand-outs for your staff. Also included with each program is a full-size Certificate of Completion which can be easily duplicated, customized, and awarded to successful participants.
• Sunrise is Cost Effective! Priced at $349 for the complete six-tape set, or $99 for individual titles, there is no greater value in hospitality training. Sunrise video-based training requires no heavy investment in new technology or specialized training - it uses the VCR and TV already in place at your hotel. And because Sunrise training can deliver a consistent training message to many employees at the same time and place, you conserve valuable staff and management resources.
Sunrise Series Programs and Segment Topics:
New Employee Orientation:
The Lodging Industry: The Lodging Industry:
Guests
Owners
Franchise Companies
Independants
Mgt. Companies
Suppliers
Hotel Staff:
General Manager
Front Desk
Housekeeping
Maintenance
Successful Work Habits:
Be on Time
Be Prepared
Follow the Rules
Work Safely
Be Dependable
Practice Teamwork
Remember the Guest
Learn All You Can
Attitude Is Everything
Take Ownership
Guest Service:
Rules of Guest Service:
- Guests Are Like a Box of
Chocolates
- You Never Get a Second Chance at
a Good First Impression
- Keeping Customers Costs Less
- Bad News Travels Faster
- Guest Problems
Are Opportunities
"Moments of Truth":
Making a
Reservation
Arrival
Registration
Entering Room
Interaction With Staff
Complaints or Problems
Check-Out
Front Desk:
Personal Appearance
Communication
The Log Book
Phone Skills:
Answering the Phone
Forwarding Calls
Asking Callers to Hold
Guest Privacy
Taking Messages
Wake-Up Calls
Handling Reservations:
Know Your Hotel
Qualify the Caller
Accuracy
Sales Skills:
Listen to the Customer
Features Benefits
Overcoming Objections
Closing Techniques
Upselling
Preparing for the Guest:
Guest Registration
Service During the Stay
Handling Complaints
Walking a Guest
Guests with Disabilities
Foreign Travelers
Busy Situations
Guest Check Out
Safety & Security:
Awareness + Action = Safety & Security:
Safety:
Slips, Trips, & Falls
Lifting Safely
Motion Injuries
Fire Hazards
Chemical Safety
Biohazards
Pool & Exercise Room
Safety
Handling Emergencies
Security:
Perimeter & Access Control
Suspicious People
Handling a Disturbance
Key Control
Guest Privacy
Funds Protection
Internal Theft
Reporting & Record Keeping
Guest Education
Housekeeping & Laundry:
Room Prioritization
Loading Your Cart
Cart Supplies
Room Access
Opening & Straightening
Stayovers
Cleaning Strategies
Dusting & Surface Cleaning
Making the Bed
Showers & Tubs
Sinks & Vanities
Toilets
Restocking Guest Amanities
Bathroom Floors
Vacuuming
Final Tasks
Inspecting
Special Situations:
Coffee Makers
Irons & Boards
Spas & Hot Tubs
Mini-Fridges
Carpet Stains
Public Area Cleansing
Laundry Operations:
Sorting
Washing
Drying
Folding
Storage & Delivery
Maintenance:
Maintenance Overview
Hotel Equipment, Systems & Responsibilities
Guest Service
Personal Appearance
Safety & Security
Organization
Work Orders
Prioritization
The Maintenance Log
Preventitive Maintenance
Guest Service Calls
Contract Services
Sunrise Basic Training Lodging Series: $349!
$99 for Individual Titles:
Sunrise Guarantee
We believe Sunrise Basic Training programs deliver value: effective training that is reasonably priced and easy to use. Purchase any Sunrise Basic Training program. Within 14 days, if you determine that your Sunrise Basic Training program does not exceed your expectations, simply return the program for a full refund of the purchase price. That’s the Sunrise Guarantee!
