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The Sunrise Basic Training Series is lodging's number one line-level training system, used by over 5,000 hotels and more than 40 brands. Available in English or Spanish and delivered in short, flexible segments.

Each program also includes useful BONUS MATERIALS: Trainers Guides, Certificates of Completion, and a "Quick Quiz" assessment tool.

Comprehensive training for your property at one low price:

• New Employee Orientation
• Maintenance
• Front Desk Operations
• Guest Service
• Housekeeping and Laundry
• Safety & Security... More Info

Improving sales skills can mean thousands of dollars in additional revenue for your hotel each week. Help your front desk and reservations staff convert more callers into customers with FRONT DESK SALES SUCCESS. In this entertaining and instructional DVD, your reservations sales team will learn the key principles of successful selling...
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Is your hotel prepared for the unexpected?  World and local events have shown us that emergencies can happen any time, any place. Help protect your guests, employees, and property by taking important steps toward awareness, planning, communication, and training that can make a difference in a crisis situation... - More Info

Finding and keeping good people is a manager's or supervisor's greatest challenge. In this fast paced and entertaining 80-minute workshop, attorney, professor, and renown hospitality consultant Stephen Barth... - More Info

Finding and keeping good people is a manager's or supervisor's greatest challenge. In this fast paced and entertaining 80-minute workshop, attorney, professor, and renown hospitality consultant Stephen Barth... - More Info

Employees want to be part of a successful operation - a winning team. A financially successful business is simply a better place to work, with more resources available for its employees and a positive environment for managers, co-workers, and customers.... - More Info

Every hotel is more successful when the entire management and staff work as a team. In this innovative, fun-to-watch video, your staff will learn the value of teamwork and understand how to make it work at your hotel... - More Info

While electronic locking systems offer a number of advantages, even the most sophisticated system is no substitute for solid security practices. In fact, because of the ease with which guest and master keycards can be created... - More Info

Food safety is an issue at your hotel - even if you don't have a restaurant. Whether you serve a breakfast bar, cater meetings, or offer a weekly manager's reception... - More Info

While you can measure the quality of your hotel through "Q" scores and customer survey results, true quality is judged every day by the unique experience of each individual guest who stays at your hotel and their decision to come back again... - More Info

Your telephone is like a money pipeline, pumping revenue into your operation 24 hours a day, 7 days a week. But if your staff isn't receiving calls properly and effectively managing your hotel phone system, this pipeline can become clogged or even begin to suck revenue out of your property... - More Info

Every day you face dozens of situations where your actions can make a difference to your guests. You have a choice: do what's expected, by the book. Or, you can do something unique and different that will make your guest's stay special. These situations are called UNIQUE SERVICE OPPORTUNITIES, moments where you can do something above and beyond that will stick in the mind of the guest and bring them back to your hotel. In this innovative and entertaining program, you'll learn the principles of creating UNIQUE SERVICE OPPORTUNITIES through real-life examples drawn from actual guest service experiences... - More Info

HOSPITALITY SALES SKILL BUILDERS WITH HOWARD FEIERTAG Build a solid foundation to improved sales performance with this best-selling audio training series that includes hundreds of proven strategies and useful tips from the industry's veteran sales master... - More Info

A Blueprint to More Effective Sales & Marketing Hotel Marketing isn't rocket science! In fact, some of the most effective marketing strategies can happen within the four walls of your hotel, using the resources and people you already have in place. - - More Info