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Hosting & Cashiering
DVD Training: 26 Minutes
CD Rom Bonus Materials Include:
Trainer's Guide; "Quick Quiz" Assessment Tool; Certificates of Completion and more!
Description:
As a host or cashier, you're likely the first and last impression for the guest, and your interaction and communication with other members of your service team can help create a positive dining experience. Learn the essentials of this key position with Sunrise Hosting and Cashiering.
In this program you'll see the important skills and techniques that every successful host and cashier must know, from positive phone skills to greeting and seating guests, service during the stay, processing payment, and creating a positive last impression.
Buy this program for $99 or get the entire series for one low price!
Hosting & Cashiering Content Includes:
• Introduction: Hosting Responsibilities
• Phone Skills
• Taking Reservations
• No-Reservation Policies
• Call Ahead Seating
• Reservation Management & Strategies
• Walk-Ins and Direct Seating
• Intoxicated or Unruly Guests
• Take-Out Orders
• Busy Times and Waiting Guests
• Processing Payment
• Handling Bad Credit Cards
• Last(ing) Impressions
Sunrise Guarantee
We believe Sunrise Basic Training programs deliver value: effective training thatis reasonably priced and easy to use. Purchase any Sunrise Basic Training program. Within 14 days, if you determine that your Sunrise Basic Training program does not exceed your expectations, simply return the program for a full refund of the purchase price. That’s the Sunrise Guarantee!
