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Building Profits Through Reservation Sales
Reservation sales are the lifeblood of your hotel, where even a modest increase in your conversion rate can mean thousands of dollars each week in additional revenue and profit. Whether you're a small, mid-market, or upscale hotel, Building Profits Through Reservation Sales will teach your front desk, reservations, and sales staff the key skills they need to consistently turn inquiry calls into reservations:
- Telephone Hospitality Techniques
- Connecting with the Customer
- Active Listening and Asking Probing Questions
- Transitional Questions and Building a Pyramid of Value
- Turning Features Into Benefits
- Overcoming Objections
- Upselling
- Closing the Sale
- Follow-Up & Delivery
Transform your staff from "order takers" into "sales makers" with Building Profits Through Reservation Sales!
$99 for 24 min. DVD/VHS
Sunrise Guarantee
We believe Sunrise Basic Training programs deliver value: effective training thatis reasonably priced and easy to use. Purchase any Sunrise Basic Training program. Within 14 days, if you determine that your Sunrise Basic Training program does not exceed your expectations, simply return the program for a full refund of the purchase price. That’s the Sunrise Guarantee!