Revenue Ringing: Hospitality Phone Skills

Your telephone is like a money pipeline, pumping revenue into your operation 24 hours a day, 7 days a week. But if your staff isn't receiving calls properly and effectively managing your hotel phone system, this pipeline can become clogged or even begin to suck revenue out of your property. Revenue Ringing: Hospitality Phone Skills delivers the basic skills and advanced techniques your team needs to welcome callers and maximize revenue:

First Impressions - The importance of "Phone Curb Appeal"
Before You Answer - Physical and mental preparation
Nonverbal Communication and Voice Inflection
Listening Skills
Answering the Phone - 4 steps consistency and quality
Handling Internal Calls
Placing Callers On Hold
Forwarding Calls
Taking Phone Messages
Managing the Phone During Busy Times
Fast Phone Skills:

If You Call Us, We'll Call You Back
Using the Callers Name
Front Desk Awareness and Security
Wake-Up Calls
Voice Mail Messages
Phone Menus

$99 for 24 min. DVD/VHS

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Revenue Ringing: Hospitality Phone Skills

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