Being a server is not an easy job. Pleasing customers demands unwavering concentration and mental strength. Not to mention, the work is physically demanding and straining as well. The wait staff is likely to spend their entire shifts on their toes, scrambling to fulfill their duties.
Grand notions from generous customers and hefty tips notwithstanding, being a great server is a real test of your personality and character, requiring a special skills to succeed.
Greeting patrons, ensuring prompt service, clearing dishes, and seating new customers – a server is constantly on the move from kitchen to table.
Providing personalized service demands commitment and knowledge of the industry. Servers must complete courses and undergo on-the-job training to excel in their field.
Follow along as we look at some of the best restaurant training courses employers can offer to their staff to help them succeed.
Food Allergen Training for Restaurant Training Courses
Allergies to specific ingredients and items are increasingly common. While allergies usually cause reactions such as sneezing and coughing, some can be much more severe and even fatal.
Restaurant workers need to be cautious about common allergens found in their menu items. While other cautionary measures such as listing ingredients in menu descriptions are effective, one of the most important practices is to train your employees. Especially since servers are at the forefront of customer service in a restaurant and should be well equipped to deal with allergens and people with allergies.
Food Allergen Training is a restaurant training course that is designed to educate employees about food allergens and how to serve people with allergies.
After they complete the course, employees would be able to identify the most common food allergens and sources of all such allergens, which will help the waitstaff decide whether a dish consisting of a certain ingredient is suitable for a person with specific allergies.
Additionally, the waitstaff will also be able to differentiate between food allergies and intolerances and understand how to handle situations when they arise.
With this specific restaurant training course, staff members will be able to prepare and explain allergen-free meals and notify emergency response personnel in case a serious reaction occurs.
Alcohol Seller Server Training
Alcoholic beverages in the form of beer, wine, and spirits are served in almost every restaurant. Regardless of the dish, many restaurant goers enjoy an alcoholic beverage with their meal, especially if it is a special occasion.
To control public intoxication and limit the amount of incidents caused by individuals under the influence, states across the country require people who serve or sell alcohol to the public to complete responsible server training.
Employees can obtain their alcohol certification by completing a state-approved alcohol seller and server program that explains lawful alcohol sales and service. These restaurant training courses also equip staff with techniques to check IDs, refuse service, and avoid alcohol-related liabilities and administrative actions.
While restaurant training courses associated with alcohol may seem designated to those working behind the bar, this course will enable servers to assess patrons and refuse more service when they’re intoxicated. This helps a restaurant act in a timely way and avoid unpleasant incidents.
Food Handler Training
The last, but certainly not least important, of the restaurant training courses we will cover is Food Handler Training. As the name suggests, this course deals with the most important aspect of the server's job – food.
The food handler is entrusted by the customer to provide them with safe, uncontaminated food. By ensuring that servers undergo food handler training, restaurant employers are showing their commitment to providing quality service and food.
This course will enable servers to:
- Identify biohazards and foodborne illnesses that might be present in food;
- Notice the signs of food spoilage;
- Identify types of food preparation contamination;
- Choose proper temperature control methods;
- Safely prepare and store meat, poultry, and vegetables;
- Demonstrate effective food handling techniques that promote cleanliness and safety in food establishments;
- Properly clean and sanitize food contact materials and surfaces.
Many states and jurisdictions require food handlers and servers to complete training. Food allergies are an issue all food establishments must confront. Engaging, effective training is the best way to ensure safe, lawful serving and food handling practices are followed by all employees.